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Microsoft KB Archive/249679

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Knowledge Base

XCLN: Word Document Becomes Mail Message in Outlook 2000

Article ID: 249679

Article Last Modified on 10/28/2006


  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q249679


Outlook 2000 is open and you send a Microsoft Word document to a mail recipient using the Send To and Mail Recipient options on the Word File menu. If you cancel the process and decide to save the document, that document becomes a mail message.


This occurs as the file is saved, the message header is added to it.


To avoid the behavior described in the "Symptoms" section, when you are prompted to save the document, choose not to. However, if you have already chosen to save the file, when you open it again, it looks like a mail message. You can return the mail message to a Word document format by using either of the two following methods:

  • On the File menu, click Save As, and save the file in Rich Text Format. Then reopen the file, and save it as a Word document. -or-

  • On the File menu, click Send To, click Mail Recipient, click File, click Close, and then click Yes.

Keywords: kbprb KB249679