Microsoft KB Archive/249388

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Article ID: 249388

Article Last Modified on 4/7/2006


  • Microsoft Site Server 3.0 Standard Edition
  • Microsoft Windows NT version 4.0 Option Pack
  • Microsoft Windows NT Server 4.0 Standard Edition

This article was previously published under Q249388


After you upgrade to Windows NT 4.0 Service Pack 6 or Service Pack 6a, if you try to open Site Server 3.0 Usage Import or Site Server Express Usage Import, the following error message occurs:

runtime error '-2147352560(80020010)':automation error


For Site Server 3.0 Usage Import

To resolve this problem, obtain the latest service pack for Site Server 3.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

219292 How to Obtain the Latest Site Server 3.0 Service Pack

For Site Server Express

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Date      Time    Version      Size      File name     Platform
 01/07/2000 18:44                    928  EULA.TXT
 01/07/2000 17:16    2,891,264  UIMPORT.EXE     Alpha 
 01/27/1999 13:56                 80,144  UPDATE.EXE      Alpha 
 01/07/2000 18:48                  1,694  UPDATE.INF
 01/07/2000 17:15    2,329,600  UIMPORT.EXE     x86 
 01/27/1999 13:02                 62,544  UPDATE.EXE      x86


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: -2147352560 2147352560 80020010 win2K ntserv4

Keywords: kbbug kbfix kbqfe kbhotfixserver KB249388