Knowledge Base

"The information store could not be opened" error message when you try to open Outlook 2000

Article ID: 249348

Article Last Modified on 6/22/2007

APPLIES TO

This article was previously published under Q249348

Warning This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you attempt to open Outlook, you may receive the following error message:

The information store could not be opened

Your TCP/IP settings may be damaged or incorrectly configured.

To resolve this issue, remove and reinstall TCP/IP in the Network tool in Control Panel. To do this, follow the procedure for your operating system:

Click Start, point to Settings, and then click Control Panel.
Double-click Network and Dial-up Connections.
In the Network and Dial-up Connections tool, right-click Local Area Connection, and then click Properties.
Click Internet Protocol (TCP/IP), and then click Uninstall to uninstall Internet Protocol (TCP/IP).
Repeat steps 3 and 4 to uninstall Internet Protocol (TCP/IP) from all connections in the Network and Dial-up Connections tool.
In the Network and Dial-up Connections tool, right-click Local Area Connection, and then click Properties.
Click Internet Protocol (TCP/IP), and then click Install to install Internet Protocol (TCP/IP).
Repeat steps 6 and 7 to install Internet Protocol (TCP/IP) for all connections in the Network and Dial-up Connections tool.
Restart the computer.

Click Start, point to Settings, and then click Control Panel.
Double-click the Network icon.
Click TCP/IP, and then click Remove.
Click Add. In the left pane, click Microsoft , and then in the right pane click TCP/IP.
Click OK, and then click OK.
When prompted to restart your computer, click Yes.

Additional query words: OL2K

Keywords: kbnetwork kberrmsg kbprb KB249348