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Microsoft KB Archive/249042

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Knowledge Base


Article ID: 249042

Article Last Modified on 1/27/2007



APPLIES TO

  • Microsoft Windows 98 Standard Edition



This article was previously published under Q249042

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

SYMPTOMS

When you attempt to print to a Hewlett-Packard DeskJet 870Cse printer, you may receive one of the following error messages:

  • Cannot print, be sure the printer is connected properly and use control panel to verify the printer is configured properly
  • Error initializing output device
  • A system error occurred while printing this document


CAUSE

This behavior can occur because the printer driver included with Windows 98 may not be fully compatible with the printer.

RESOLUTION

To resolve this issue, contact Hewlett-Packard technical support to obtain an updated printer driver.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


WORKAROUND

To work around this issue, install the Hewlett-Packard DeskJet 660c driver from the Windows CD-ROM.

MORE INFORMATION

For additional information about installing a printer driver, click the article number below to view the article in the Microsoft Knowledge Base:

142984 How to Install New Hardware in Windows



Additional query words: HWPRNEM hp

Keywords: kb3rdparty kberrmsg kbprb KB249042