Microsoft KB Archive/249019

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XCLN: Opening Attachments in Public Folders on Client Computer Running Exchange Client 5.0 with Word Mail Set as the Default E-Mail Editor

Article ID: 249019

Article Last Modified on 10/26/2006


  • Microsoft Exchange Client 5.0

This article was previously published under Q249019


When you use Exchange Client 5.0 with Microsoft Word Mail set as your default e-mail editor, if messages in a public folder have been copied or dragged from another folder and you only have Author permission (read-only) on the folder in which the messages are located, you may not be able to open attachments in those messages.


This issue can occur because when you have only Author permission on a public folder, all messages in that folder, including attachments, are regarded as read-only. When Word Mail is set as your default e-mail editor and you attempt to open a message in a public folder where you only have Author access, the Exchange Client passes a flag to Word that signals that the file should be opened in protected mode. When Word opens files in protected mode, in-line objects cannot be edited. This behavior is by design.


To work around this issue, use one of the following five methods:

  • Use floating objects for the attachments instead of in-line attachments.
  • Use Outlook; Outlook ignores the instructions to open the document in protect mode and assigns read-only permission based on the file system.
  • Select the attachment, copy it, and then paste it to a folder on the local hard disk.
  • On the File menu, click Save As to save a copy of the attachment locally.
  • Post the message to the folder, rather than dragging the message from another folder.

Additional query words: wordmail

Keywords: kbprb KB249019