Microsoft KB Archive/249001

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PSS ID Number: 249001

Article Last Modified on 10/16/2002

The information in this article applies to:

  • Microsoft Windows 98 Second Edition

This article was previously published under Q249001

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:


A "Trap 14" error message on a blue screen may occur if the following conditions exist:

  • The computer uses Advanced Configuration and Power Interface (APCI).
  • A static random access memory (SRAM) PC Card is inserted in the PC Card slot.
  • The computer is entering the Suspend state.


A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Date Time Version Size File name 
01/19/00 06:04p 4.10.2224 125,081 Configmg.vxd


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Additional query words: HWPCMCIA HWMEM pcmcia

Keywords: kberrmsg kbHardware kbPowerMan kbprb kbQFE KB249001
Technology: kbWin98SE kbWin98SEsearch