Microsoft KB Archive/248872

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OFF2000: Error Message: ClipArt Gallery Encountered an Error...

Article ID: 248872

Article Last Modified on 9/11/2002


  • Microsoft Clip Gallery 5.0

This article was previously published under Q248872


In Microsoft Office 2000, the following error message may appear when you try to use images from the ClipArt Gallery:

ClipArt Gallery encountered an error. Try restarting Windows or reinstalling Microsoft applications.


This problem occurs because the ClipArt Gallery registry is corrupted. The registry can become corrupted if either of the following occurs:

  • The ClipArt Gallery (CAG) registry is incorrectly modified. -or-

  • Part or all of Office 2000 has been unsuccessfully uninstalled.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

To temporarily work around this problem, run the ClipArt Gallery Setup file, Artgalry.exe, which can be found in the following location

Drive\Program Files\Common Files\Microsoft Shared\Artgalry

where Drive is the drive where Office 2000 is installed.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OFF2000

Keywords: kbbug kbpending KB248872