Microsoft KB Archive/248867

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XL2000: Excel Stops Responding When You Click Help Topic

Article ID: 248867

Article Last Modified on 10/11/2006


  • Microsoft Excel 2000 Standard Edition

This article was previously published under Q248867


In Microsoft Excel Help, when you search on the keyword "VBA," and then click the Help topic Get Visual Basic Help in Microsoft Excel, Excel may stop responding.


This problem may occur if all of the following conditions are true:

  • You are running the U.S. version of Microsoft Windows NT Server 4.0 or Windows NT Workstation 4.0.
  • You perform a custom installation of Microsoft Office 2000 Premium.
  • You accept all of the Office default settings.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OFF2000 XL2000 hangs hanging hung lock up locks locking locked lockup freezes freezing frozen stop stopping stopped won't respond waiting

Keywords: kbbug kbdtacode kbpending KB248867