Microsoft KB Archive/248786

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Article ID: 248786

Article Last Modified on 1/27/2007


  • Microsoft Windows 98 Standard Edition

This article was previously published under Q248786

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:


When you attempt to print to a Hewlett-Packard (HP) DeskJet printer, you may receive the following error message:

This program has performed an illegal operation, and will be shut down.

If you click Details, one of the following messages may be displayed:

Spool32 caused an invalid page fault in module ISM.DLL

Spool32 caused a GPF in ISM.DLL


The error message occurs when a portion of the printer driver code that is not needed for printing is accessed.


To resolve this issue, rename the Image Server folder:

  1. Right-click My Computer, and then click Explore to start Windows Explorer.
  2. Open the C:\Program Files folder.
  3. Click the Image Server folder, and then click Rename on the File menu.
  4. Rename the folder to Image, press ENTER, and then quit Windows Explorer.
  5. Restart the computer.


More information about this issue is available on the Hewlett-Packard Web site:

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: HWPRNEM spool32 dll ism

Keywords: kberrmsg kbinvalidpagefault kbprb kbprint KB248786