Article ID: 248397
Article Last Modified on 12/3/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows XP Professional x64 Edition
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Media Center Edition 2002
- Microsoft Windows XP Tablet PC Edition
- Microsoft Windows Server 2003, 64-Bit Datacenter Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Small Business Server 2003 Premium Edition
- Microsoft Windows Small Business Server 2003 Standard Edition
This article was previously published under Q248397
SYMPTOMS
When you try to print a document on a PostScript printer, only a portion of the document may be printed. Also, the printer may print a page that indicates that the printer is out of memory. For example, the printer may print a page with the following text:
CAUSE
This issue may occur if the printer does not have enough memory to complete the PostScript print job. For example, if your document contains TrueType fonts that are downloaded as Type42 (outline) fonts, your printer may not have enough memory to perform the Type42 font download in native TrueType format. When the printer tries to allocate space for the font download, the printer overruns its memory.
RESOLUTION
To resolve this issue, add more physical memory to the printer. For information about how to do so, view the documentation that was included with your printer.
WORKAROUND
To work around this issue, reduce the complexity of your PostScript print job. For example, set the TrueType Font Download option to Automatic, Outline, or Bitmap as follows:
- In Control Panel, open the Printers (or Printers and Faxes) folder.
- Right-click your PostScript printer, and then click Properties.
- Click Printing Preferences, click Layout, and then click Advanced.
- Double-click PostScript Options, and then click TrueType Font Download Option.
- In the True Type Font Download Option box, click Automatic. If Automatic is already selected, click Outline or Bitmap.
- Close the Printer Properties dialog box, and then close Control Panel.
MORE INFORMATION
Microsoft has confirmed that this issue can occur when you use the PostScript printer driver that is included with Windows to print a PostScript job to any of the following printers:
- Brother HL-1060 BR-Script2
- Brother HL-1070 BR-Script2
- Brother HL-2060 BR-Script2
- (Brother HL-660 series)
- Brother HL-1260 BR-Script2
- Brother HL-1260e BR-Script2
- Brother HL-1660 BR-Script2
- Brother HL-1660e BR-Script2
- Digital DEClaser 5100
- Dataproducts Typhoon 20
- Dataproducts Typhoon 8
- Dataproducts Typhoon 8PM
- Kyocera FS-1200 (KPDL-2)
- Kyocera FS-1600 (KPDL-2)
- Kyocera FS-1600+ (KPDL-2)
- Kyocera FS-1700 (KPDL-2)
- Kyocera FS-1700+ (KPDL-2)
- Kyocera FS-3600 (KPDL-2)
- Kyocera FS-3600+ (KPDL-2)
- Kyocera FS-3700 (KPDL-2)
- Kyocera FS-3700+ (KPDL-2)
- Kyocera FS-6300 (KPDL-2)
- Kyocera FS-6700 (KPDL-2)
- Kyocera FS-7000 (KPDL-2)
- Kyocera FS-1600A (KPDL-2)
- Kyocera FS-3600A (KPDL-2)
- HP DeskJet 1600CM
- HP LaserJet 6P/6MP
- Lexmark Optra LaserPrinter
- Lexmark Optra Ep LaserPrinter
- Lexmark Optra K 1220 Laser Printer
- Lexmark Optra Plus LaserPrinter
- Okidata OL610e/PS PostScript
- Tektronix Phaser 300i v2013.113
- Tektronix Phaser 300J v2013.113
Keywords: kberrmsg kbhardware kbprb kbprint KB248397
