Microsoft KB Archive/248372

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Incorrect User Name Is Displayed When Using Office 97 Programs on Terminal Server

Article ID: 248372

Article Last Modified on 11/1/2006


  • Microsoft Windows NT Server 4.0, Terminal Server Edition

This article was previously published under Q248372


When you try to access a Microsoft Office Suite file [for example, Microsoft Excel (.xls), Microsoft Word (.doc), or Microsoft PowerPoint (.ppt)] that has been opened by another user on another terminal server client, you may receive a read-only dialog box that displays the name of the user who installed the program. The dialog box should display the name of the user who opened the file.


Microsoft Windows NT Server version 4.0, Terminal Server Edition requires special installation (available in application server mode) to install programs for multiple users. This service is activated when you use the Add/Remove Programs tool in Control Panel, or the Change User /Install command to install a program. If you use the command, you must return to normal execution mode. To do this, run the Change User /Execute command after you install the program.

When you use Office 97 programs for the first time, you are prompted for your user name and initials. This information is then contained in the registry.

However, you can modify the default settings before you run the Change User /Execute command. When you make changes, you are presented with the same request to provide a user name and initials before you open the program. When you return to normal execution mode, the default settings you created (including the user name) become the default settings for all users.


Windows NT Server version 4.0, Terminal Server Edition time-stamps all installation changes to default settings in the registry. For the user's default settings to be changed, the program must be removed, and then reinstalled, even if the user has opened the program in the past. The user's default settings are changed the next time they access the program during a Terminal Services session.

If changes are made only to the registry key values, then only new users' settings are changed. Changes to values do not affect users who have already accessed the program and have the default settings stored in their profile.


For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

186515 Do Not Run Terminal Server in Installation Mode

238840 Terminal Services Does Not Prompt You to Enter Install Mode

Keywords: kberrmsg kbinterop kbprb KB248372