Microsoft KB Archive/248197

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You receive an error message when you try to connect to Erols Internet Services in Outlook 98 or Outlook 97

Article ID: 248197

Article Last Modified on 6/22/2007


  • Microsoft Outlook 98 Standard Edition
  • Microsoft Outlook 97 Standard Edition

This article was previously published under Q248197


When you try to establish a connection to Erols Internet Services, you receive an error message that resembles one of the following:

Error 691: The computer you are dialing in to cannot establish a Dial-Up Networking connection. Check your password, and then try again.

You could not be logged on to the POP server. Please review the logon information and try again.


You typed your password using the wrong case. The password is case sensitive.


Retype your password using the correct combination of uppercase and lowercase characters.

Additional query words: 98 err msg

Keywords: kbprb KB248197