Microsoft KB Archive/248063

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PRB: Error message: Unable to retrieve folder information from the server

Article ID: 248063

Article Last Modified on 2/23/2007


  • Microsoft Visual InterDev 6.0 Standard Edition
  • Microsoft FrontPage 98 Standard Edition
  • Microsoft FrontPage 2000 Server Extensions

This article was previously published under Q248063


When opening, refreshing, or synchronizing a Visual InterDev project, you may receive the following error message:

Unable to retrieve folder information from the server.
The server "" timed out.
The current request did not complete successfully.

In addition, the Event Viewer log on the master Web server will contain:

source front page 3.0
Event ID: 1000
Microsoft FrontPage server extensions: unexpected C++ exception: [INDEX] Index(0) out of range [0->4294967295]


This can happen when the FrontPage Server Extensions parse the source code on a Web page (ASP or HTM) and encounter a <META> tag that has unbalanced quotation marks or other invalid syntax, such as:

   <meta http-equiv="refresh" content="300;url="monitor.html"">


To resolve the problem, correct the <META> tag syntax.

Valid syntax for this example would be:

   <meta http-equiv="refresh" content="300;url=monitor.html">


For related Visual InterDev 6.0 articles, visit the following Microsoft Web site:

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

198123 Unexpected C++ exception when authoring FrontPage Web

Additional query words: kbVisID600 kbDSupport kbgrpdsasp

Keywords: kbprb KB248063