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Microsoft KB Archive/248001

From BetaArchive Wiki

Article ID: 248001

Article Last Modified on 7/6/2007



APPLIES TO

  • Microsoft Home Publishing 2000 Standard Edition



This article was previously published under Q248001

SYMPTOMS

When you run Microsoft Home Publishing 2000, you may receive the following error message:

This program has performed an illegal operation and will be shut down.

When you click Details, you receive the following error message:

Hpub caused an invalid page fault in module Itss.dll

CAUSE

This behavior can occur if one of the following conditions is true:

  • Your CD-ROM drive is unable to read the Home Publishing 2000 CD-ROM properly.
  • Your HTML Help files are missing or damaged.


RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented.

Troubleshoot the CD-ROM Drive

For information about how to troubleshoot CD-ROM read errors, please click the following article number to view the article in the Microsoft Knowledge Base:

218617 How to Troubleshoot CD-ROM Read Issues


If the issue continues to occur, proceed to the next method.

Download and install the HTML Help Update

Download and install the HTML Help update from the following Microsoft Web site:

If the issue continues to occur, manually remove and reinstall the HTML Help files. For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base:

201420 HOWTO: Manually Uninstall and Update HTML Help



Additional query words: hp2000 hp2k greetings gw errmsg ipf gpf

Keywords: kbenv kberrmsg kbprb KB248001