Microsoft KB Archive/247971

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PPT97: KOR: PowerPoint Quits Unexpectedly When You Run Slide Show on Multimonitor Configuration

Article ID: 247971

Article Last Modified on 10/18/2005


  • Microsoft PowerPoint 97 Standard Edition

This article was previously published under Q247971

NOTE: The information in this article applies to the Korean version%3 of Microsoft PowerPoint 97.


When you run a slide show on a multimonitor configuration, such as a 2-by-3 configuration, you may receive a general protection fault (GPF).


This problem occurs when an animation range is outside the screen area.


A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Korean version of this fix should have the following file attributes or later:

   Date        Time    Version      Size       File name       Platform
   12/29/1999  5:24p   4.71.1015.0  1,371,872  PPTQFE1691.EXE  x86
   12/29/1999  4:59p       3,549  readme.txt      x86

After the hotfix is installed, the following files will have the listed attributes or later:

   Date        Time    Version      Size       File name     Platform
   12/20/1999  9:29p   3,486,992  powerpnt.exe  x86


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: ppt97 slide show gpf crash hang hung dual dual-monitor multi-monitor multiscreen screen multi-screen multiple screens korean

Keywords: kbbug kbfix kbqfe KB247971