Microsoft KB Archive/247836

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SMS: Windows 95/98 Clients Hang When Shutting Down if Nortel Symposium Software Is Installed

Article ID: 247836

Article Last Modified on 10/27/2006


  • Microsoft Systems Management Server 2.0 Standard Edition

This article was previously published under Q247836


When the Systems Management Server (SMS) version 2.0 client is installed on a Microsoft Windows 95-based or Microsoft Windows 98-based computer with the remote control agent and Nortel Symposium software version 01.11.35 also installed, the computer may display an "illegal function" error message for the Wuser32.exe component and stop responding (hang) while displaying the shutdown screen.


To work around this issue, obtain the latest Windows Library Update from the following Microsoft Web site:

This update does not resolve the issue with Wuser32 error messages at shutdown, but allows the computer to shut down without hanging after you acknowledge the error message.


Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prodsms

Keywords: kbbug kbprb KB247836