Article ID: 247532
Article Last Modified on 4/25/2007
APPLIES TO
- Microsoft Encarta Encyclopedia 2001 Deluxe Edition
- Microsoft Encarta Encyclopedia 2001 Standard Edition
- Microsoft Encarta Interactive World Atlas 2001
- Microsoft Encarta Reference Suite 2001
- Microsoft Encarta World English Dictionary 2001
- Microsoft Works 8.0
- Microsoft Works 7.0
- Microsoft Works 6.0
- Microsoft Works 2000 Standard Edition
- Microsoft Works Suite 2005
- Microsoft Works Suite 2004
- Microsoft Works Suite 2003
- Microsoft Works Suite 2002
- Microsoft Works Suite 2001
- Microsoft Works Suite 2000
- Microsoft Works Suite 2006
This article was previously published under Q247532
SYMPTOMS
When you try to install one of the programs listed at the beginning of this article, you may receive one of the following error messages:
When you click OK, Setup quits.
CAUSE
This problem may occur if mismatched or outdated system files are installed on the computer.
RESOLUTION
Note Microsoft Windows 95 does not meet the minimum system requirements for Works 7 and Works Suite 2002 and later. Therefore, if your operating system is Windows 95, these steps only apply to the earlier versions that are listed at the beginning of this article.
To resolve this issue, use the following methods in the order that they appear. After each step, try to install the product. If the installation is successful, go to Step 7. If the installation is not successful, proceed to the next step.
Step 1: Clean Boot
Clean booting is a little different for each version of Windows. Select the appropriate link below to view an article about how to clean boot your computer.
Microsoft Windows 98
281965 How to Troubleshoot Using the MSConfig Utility with Windows 98
Microsoft Windows Millennium Edition (Me)
267288 How to Perform a Clean Boot in Windows Millennium Edition
Microsoft Windows XP
310353 How to Perform a Clean Boot in Windows XP
Microsoft Windows 2000
281770 How to Perform Clean-Boot Troubleshooting for Windows 2000
Step 2: Install DCOM
For Windows 95 computers only, install DCOM for Windows 95. For Windows 98 computers, install the DCOM98 update. To download and install these programs, visit the following Microsoft Web site:
Step 3: Update Microsoft Internet Explorer
For more information about how to update Internet Explorer to the latest available version, visit the following Microsoft Web site:
Step 4: Install the Latest Service Pack
In Windows 95 or Windows 98, install the latest service pack for MDAC version 5.5. To do so, visit the following MSDN Web site:
Step 5: Install the Latest Windows Service Pack
In Windows Millennium Edition (Me), Windows 2000, or Microsoft Windows XP, install the latest Windows Service pack. To do so, visit the following Microsoft Web site:
Step 6: Install the Program
To install the program, insert the CD and follow the steps that appear on the screen.
Step 7: Return to Normal Boot
See the clean boot article that you used to clean boot your computer for steps to return to normal boot.
MORE INFORMATION
For additional information about Works Setup issues, click the article number below to view the article in the Microsoft Knowledge Base:
242323 Homepub and Works: Internal Error... Error Message When You Run Setup
Additional query words: w_works works2k works2000 errmsg
Keywords: kbenv kberrmsg kbprb kbsetup kbtshoot KB247532
