Microsoft KB Archive/247150

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XADM: Registry Error Message When Performing Soft Recovery

Article ID: 247150

Article Last Modified on 10/27/2006


  • Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q247150

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry


Immediately after you run the eseutil /r command with a defined switch (for example, /ds or /is), the following error message may be displayed at the command prompt:

Microsoft(R) Windows NT(TM) Server Database Utilities Version 5.5 Copyright (C) Microsoft Corporation 1991-1999. All Rights Reserved.

Error encountered accessing registry keys/values for specified Exchange Store.

Exchange registry key access was denied, use default setting...

Initiating RECOVERY mode...
Log files: current directory
System files: current directory

Performing soft recovery...

Although soft recovery may appear to run successfully and complete with an "Operation completed successfully" message, information in the log files may not be applied to the database.


This behavior occurs because the Windows NT account you are logged on as does not have Full Control permissions on the registry key that contains the path to the log files.


WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Give the currently logged on Windows NT account Full Control permissions on the appropriate registry key:

  • If you run the eseutil /r /ds command, check the permissions on the following registry key:


  • If you run the eseutil /r /is command, check the permissions on the following registry key:



If you are unable to assign the proper registry permissions, you can specify the log files and the system files locations at run time. For example, to run soft recovery on the information store database(s) when the log files are located in the x:\Exchsrvr\Mdbdata folder and the Edb.chk file is located in the y:\Exchsrvr\Mdbdata folder, run the following command:

eseutil /r /lX:\exchsrvr\mdbdata /sY:\exchsrvr\mdbdata

You do not need to specify the location of the database(s) because the location of the database(s) is read from each log file during recovery.

Keywords: kbenv kbprb KB247150