Microsoft KB Archive/247016

Knowledge Base

WD2000: Fax Number May Be Requested Repeatedly

Article ID: 247016

Article Last Modified on 12/6/2000

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APPLIES TO

• Microsoft Word 2000 Standard Edition

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This article was previously published under Q247016

SYMPTOMS

When you prepare a fax using the Microsoft Word Fax Wizard, you may be prompted repeatedly for the recipient's fax number.

For additional information about this problem when using the Fax Wizard and Symantec Fax Starter Edition, click the article number below to view the article in the Microsoft Knowledge Base:

220329 WD2000: Fax Wizard and Outlook Request the Fax Number Repeatedly

WORKAROUND

To work around this problem, use one of the following methods that best suits your needs:

Method 1: Turn Off the Fax Cover Sheet Option in the Fax Wizard

This produces a single item to fax from the Fax Wizard. Your fax software then provides the only cover sheet; however, your fax software may still prompt for the recipient's fax number.

1. To start the Fax Wizard:
   • On the File menu, point to Send To, and then click Fax Recipient.
     

-or-

1. • Click New on the File menu, click the Letters & Faxes tab, and double-click the Fax Wizard.
2. When you are in the Fax Wizard and see the following prompt: Which document do you want to send?, select the Without a cover sheet check box.
3. Complete the remaining steps in the Fax Wizard.

Method 2: Print with Your Fax Software Instead of the Word Fax Wizard

This method produces a single item to fax and requires the recipient's information only once in the process:

1. Open or create a document to send to a recipient in Word.
2. On the File menu, click Print.
3. Change the printer Name box to your fax software printer driver, and click OK to print.
4. When a new Untitled - Fax (Plain Text) or similar message appears, select a contact from the Address Book for the To box, or type a recipient's fax number using the following syntax:

   FAX@#####

   where ##### is the fax phone number of the recipient.
   
   

5. Click Send to begin sending the fax.

MORE INFORMATION

For more information about using your fax software with Microsoft Word 2000, please contact your fax software vendor.

For information about how to contact your fax software vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbprb KB247016

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