Microsoft KB Archive/247002

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Scanning Image with IBM IdeaScan Very Slow on Windows 2000 Upgrade

Article ID: 247002

Article Last Modified on 11/1/2006


  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition

This article was previously published under Q247002


When you upgrade your computer to Microsoft Windows 2000 Professional and then use an IBM IdeaScan scanner, the scanning process takes up to 8 to 10 minutes for a simple scan on basic settings. This occurs when you use the vendor software, Microsoft PhotoDraw, and Adobe PhotoShop image editing programs. However, scanning the same image on the same settings in Microsoft Windows NT Workstation 4.0 takes only two to three minutes.


Microsoft has confirmed that this is a problem in Microsoft Windows 2000 Professional.


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: IBM IdeaScan Vendor

Keywords: kbbug kbnofix KB247002