Microsoft KB Archive/246995

From BetaArchive Wiki
Knowledge Base

OFF2000: Small Business Tools Menus Missing in Outlook After Reinstall to Different Path

Article ID: 246995

Article Last Modified on 1/25/2007


  • Microsoft Office 2000 Small Business Tools
  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q246995


Although the Small Business Tools have been installed, the Update Contacts from Customer Manager, Customer Manager Activity Tracker Options, and Separate Contact(s) from Customer Manager menus are missing on the Tools menu in Outlook.

When you start Outlook, an error message similar to the following may appear:

The add-in "C:\Program Files\Microsoft Office Debug\SBCSYNC.dll" could not be installed or loaded. This problem may be resolved by using Detect and Repair on the Help menu. Unable to load "C:\Program Files\Microsoft Office\Office..." You may be out of memory, out of system resources, or missing a .dll file.


This problem occurs if the following conditions are true:

  • You install the Small Business Tools to a location.


  • You uninstall Office CD2, including the Small Business Tools, and then reinstall it to a different location.

Outlook seems to be looking for the Small Business Customer Manager add-in in the wrong (old) location.


To resolve this problem, delete the Extend.dat file.

Outlook uses Extend.dat as a cache for paths to add-ins and extensions. If you delete Extend.dat, Outlook is forced to look in the registry for the correct path to the Small Business Customer Manager. When Outlook does not find Extend.dat, it recreates it from the correct registry settings.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


When you open Outlook for the first time after installing Small Business Tools, you may also get the following warning:

Some files added to Outlook contain macros. Be sure to click Enable Macros when prompted to ensure that Customer Manager functions correctly.

When this message occurs, click OK to dismiss it. The following macro warning appears:

Warning: Opening 'Untitled'

The form for this item has not been registered in this folder or in your company's forms library. Because this item contains macros, which could contain a virus harmful to your computer, you may not want to run the macros.

If you are sure this item is from a trusted source, click 'Enable macros'. Otherwise, click 'Disable macros'.

Click Enable Macros to get full Customer Manager functionality.

Additional query words: OFF2000

Keywords: kbbug kbpending KB246995