Microsoft KB Archive/246700

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XFOR: Dirsync: Export Containers Are Empty After You Apply Exchange Server 5.5 Service Pack 3

Article ID: 246700

Article Last Modified on 10/28/2006


  • Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q246700


Directory synchronization (dirsync) appears not to work after you apply Microsoft Exchange Server version 5.5 Service Pack 3 (SP3) to an Exchange Server computer that is running as a dirsync requestor to a Microsoft Mail (MS Mail) postoffice.

The Exchange Server computer appears to receive updates from the MS Mail postoffices and the dirsync server, but only the mailboxes found in the default Recipients container are sent to the MS Mail postoffices.

When you open the properties of the dirsync requestor object in the Microsoft Exchange Server Administrator program, the Export Containers window is empty.

NOTE: In most cases, re-adding the Recipients containers to the Export Containers window does not change the outcome.


A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Exchange Server Administrator Program

File name Version
Admin.exe 5.5.2651.75


To work around this problem, restore the Dxa.exe file from the Microsoft Exchange Server version 5.5 Service Pack 2 (SP2) CD:

  1. In Control Panel, double-click Services, and stop the Microsoft Exchange Directory Synchronization service.
  2. Rename the %SystemRoot%\Exchsrvr\Bin\Dxa.exe file to *.old.
  3. Copy the Dxa.exe file from the Exchange Server SP2 CD to the %SystemRoot%\Exchsrvr\Bin folder.
  4. Add the Recipients containers that you want to export to the Export These Recipients list on the Export Containers tab of the DXA Requestor object.
  5. Run a manual dirsync in accordance with the procedure outlined in the following Microsoft Knowledge Base article

    148309 XFOR: Manual Dir-Sync with Exchange as Dir-Sync Requestor

    or wait for the next dirsync cycle.


Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 SP3.

Additional query words: dir-sync dxa working pcmail stop not

Keywords: kbbug kbfix KB246700