Microsoft KB Archive/246519

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XFOR: Database Error When Logging On to Instant Messaging Server

Article ID: 246519

Article Last Modified on 2/27/2007



APPLIES TO

  • Microsoft Exchange 2000 Server Standard Edition



This article was previously published under Q246519

SYMPTOMS

When you use the Instant Messaging client to log on to an Instant Messaging server, you may receive the following error message:

Logon to Microsoft Exchange Instant Messaging fails because the password is incorrect or the logon does not exist. If you have forgotten your password, click Help in the main window, and then click Frequently Asked Questions.

In conjunction with this error message, one or more of the following entries may be recorded in the application Event Log on the Instant Messaging server:

Source: MSExchangeIM
Event ID: 28677
Type: Error
Category: Database Component
Description: The JetBlue Database returned error 4294966264 unexpectedly.

Source: MSExchangeIM
Event ID: 28675
Type: Error
Category: Database Component
Description: The database component could not be initialized.
Error: 800103eb


CAUSE

These events indicate that the Msimnode.edb database file has been set to read-only.

RESOLUTION

To resolve this problem:

  1. Remove the read-only attribute from the Msimnode.edb database file.
  2. Stop and restart the W3SVC service.



Additional query words: IM exch2kp2w

Keywords: kberrmsg kbprb KB246519