Article ID: 246499
Article Last Modified on 10/26/2007
APPLIES TO
- Microsoft COM+ 1.0
This article was previously published under Q246499
SYMPTOMS
When you upgrade your computer to Microsoft Windows 2000, you may find problems when starting the Component Services snap-in from Administrative tools, or you may notice problems when trying to run ASP pages.
-or-
When you open the Component Services Microsoft Management Console (MMC) in Windows 2000 and click to expand the Component Services and Computers nodes, you may receive the following error message:
CAUSE
This problem usually happens if there was a problem during COM+ setup.
STATUS
This behavior is by design.
MORE INFORMATION
At the beginning of setup, Windows 2000 generates a file named ~clbcatq.dll. The existence of this file signals that COM+ setup has not been successfully completed. When COM+ setup completes successfully, it deletes the ~clbcatq.dll file.
Check whether the ~clbcatq.dll file is present in your %windir%\system32 folder. If so, then it's likely that something failed during COM+ setup. If the ~clbcatq.dll file is present, this could be because either:
- The Windows 2000 optional component setup experienced some problem and halted prematurely, before allowing COM+ to finish its setup. -or-
- COM+ setup experienced some problem.
Windows 2000 uses ~clbcatq.dll to determine whether or not to allow access to the COM+ catalog. If this DLL is present, then you can't use the Component Services snap-in to administer the COM+ catalog, and ASP pages and ISAPI DLLs will not run.
Problem Diagnosis and Troubleshooting
COM+ setup logs errors to a file named Comsetup.log. Search Comsetup.log for errors.
If you find COM+ errors, follow these initial troubleshooting steps:
- Delete the ~clbcatq.dll file.
- Move the contents of %systemroot%\registration somewhere else
- Export the HKLM\Software\Microsoft\COM3 for posterity, then delete it.
- Re-run COM+ setup. To do this, follow these steps:
- In Control Panel, click Add/Remove Programs.
- Click Add/Remove Windows Components.
- Click Next several times, and then click Finish.
If this method does not correct the COM+ setup error (for example, COM+ setup fails again), collect all the error messages found in Setuperr.log, Comsetup.log,
NOTE: Make sure that the identity setting of the IIS Out-of-Process Pooled Applications in component services is set to IWAM_(Computer name) after COM+ setup has finished successfully.
Additional query words: COM+ win2k win2000 install 80040154
Keywords: kbproductlink kberrmsg kbprb kbsysadmin KB246499
