Microsoft KB Archive/246398

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Help Screens Do Not Display in Compass

Article ID: 246398

Article Last Modified on 11/1/2006


  • Microsoft Windows 2000 Server
  • Microsoft Metadirectory Services 2.1

This article was previously published under Q246398


When you click the Help button to display the help screen or click the right side of a form in Compass, you receive the following error message:

Proxy Report:
11001 Host was not found


This issue occurs because the MMS Help uses URLs to locate the help files. This is an example of a URL that could be called:

This error message is generated when a Proxy Server is configured for Microsoft Internet Explorer and your MMS directory structure has an Internet type name such as


To work around this issue, obtain access to the Internet by using a proxy server:

  1. In Internet Explorer, click Internet Options on the Tools menu, and then click the Connections tab.
  2. Click Lan Settings, click to select the Use a proxy server check box, and then click Advanced.
  3. Add the follow exception to the Do not use proxy server for addresses beginning with box under Exceptions

    http://server name.domain

    where server name is the server name, and domain name is the domain name.

    NOTE: To verify you are using the correct URL that the help file is trying to contact, right-click the form where the proxy error is displayed, and then click Properties. The General tab contains the address, copy the information up to the port number. For example:

    http://server name.domain

This information would be the exception.

Keywords: kberrmsg kbprb kbui KB246398