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Microsoft KB Archive/246396

From BetaArchive Wiki
Knowledge Base


Outlook Express Start-up Informational Pane Is Blank

Article ID: 246396

Article Last Modified on 1/25/2007



APPLIES TO

  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 4.01 Service Pack 1
  • Microsoft Internet Explorer 4.01 Service Pack 2
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 4.01 Service Pack 2
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 4.01 Service Pack 1
  • Microsoft Internet Explorer 4.01 Service Pack 2
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Internet Explorer 5.5
  • Microsoft Windows 98 Second Edition



This article was previously published under Q246396


SYMPTOMS

When you start Outlook Express, the start-up informational pane may be completely blank.

CAUSE

This issue can occur if Active scripting has been disabled for the Internet zone, regardless of which zone Outlook Express is configured to use for security.

RESOLUTION

To resolve this issue, re-enable Active Scripting for the Internet zone:

  1. Quit Outlook Express if it is running.
  2. Click Start, point to Settings, click Control Panel, and then double-click Internet Options.
  3. Click the Security tab. The Internet security zone should be selected.
  4. Click Custom Level, and then click Enabled under the Active Scripting category.
  5. Click OK, and then click OK.


Keywords: kbui kbprb KB246396