Microsoft KB Archive/246344

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Print Jobs Containing Japanese Characters Cause Blue Screen Error Message

Article ID: 246344

Article Last Modified on 3/2/2007


  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Datacenter Server

This article was previously published under Q246344


When you print a document that contains Japanese characters to an HP 6p printer using HP's printer drivers, you may receive the following stop error message:



To resolve this issue, download the latest printer driver from the following HP web site:

NOTE: You can use the HP 6p printer driver included with Windows 2000.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: bluescreen hang freeze lock blue screen

Keywords: kberrmsg kbhardware kbprb kbprint KB246344