Microsoft KB Archive/246317

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OL2000: Exchange Client Extensions Cause Access Violation When Outlook View Control Is Accessed

Article ID: 246317

Article Last Modified on 10/26/2006


  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q246317


When you install the Outlook View Control (either as a stand-alone installation or in conjunction with the installation of the Digital Dashboard Starter Kit or Team Folders Wizard), an Outlook installation that uses Exchange Client Extensions causes access violations when the Outlook View Control is accessed through its user interface (UI).


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.


Exchange Client Extensions is an extensibility mechanism that allows a third-party to extend Outlook's functionality or user interface. The access violation typically occurs when your right-click or left-click your mouse in the Outlook View Control and the Exchange Client Extension is simultaneously trying to hook into the click event.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB246317