Article ID: 246062
Article Last Modified on 10/26/2007
APPLIES TO
- Microsoft Works 7.0
- Microsoft Works Suite 2003
- Microsoft Works Suite 2001
- Microsoft Works 2000 Standard Edition
- Microsoft Works 6.0
- Microsoft Works Suite 2000
- Microsoft Works Suite 2002
This article was previously published under Q246062
SYMPTOMS
When you run Microsoft Works, you may experience one of the following symptoms:
- You may receive the following error message:
- You may receive the following error message:
followed by the one of the following error messages:
- You may receive the following error message:
- You may receive the following error message:
CAUSE
This issue may occur if the video adapter installed in your computer is based on the NVidia Riva TNT chip set.
RESOLUTION
To resolve this issue, download and install the latest video driver for your video adapter from the following NVidia Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
To work around this issue, reduce the graphics hardware acceleration. To do so, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click System.
- On the Performance tab, click Graphics.
- Move the Hardware acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
- Click OK, and then click Close.
- When you are prompted to restart your computer, do so.
If you are cannot restart your computer successfully, follow these steps:- Press and hold down the CTRL key when you see the Starting Windows 98 message (in Microsoft Windows 98) or press F8 when you see the Starting Windows 95 message (in Microsoft Windows 95) on the screen.
- Click Safe Mode.
- Repeat steps 1 through 6 to restore your original graphics hardware acceleration setting.
MORE INFORMATION
If 16 Megabytes (MB) or more of memory is installed in your computer, you should not experience any loss of performance when you decrease the graphics hardware acceleration. If you do notice a loss in performance, restore your original graphics hardware acceleration setting.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: w_works works2k w2001 gpf ipf display card
Keywords: kb3rdparty kberrmsg kbhardware kbprb KB246062