Microsoft KB Archive/175585

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Microsoft Knowledge Base

Error Message: Address Book Failed to Load, Outlook Express...

Last reviewed: October 24, 1997
Article ID: Q175585

The information in this article applies to:

  • The Microsoft Network, version 2.5
  • Microsoft Outlook Express version 4.0 for Windows 95

SYMPTOMS

When you attempt to start Microsoft Outlook Express, you may receive the following error message:

   Address book failed to load, Outlook Express is incorrectly configured.

If you then attempt to compose a new e-mail message, you receive the following error message:

   This note cannot be displayed due to an initiation error.

CAUSE

The Windows address book file may be damaged or missing.

RESOLUTION

To resolve this issue, remove and re-create the Windows address book file. To do so, use the following steps:

  1. Click Start, point to Find, and then click Files Or Folders.
  2. In the Named box, type "*.wab" (without the quotation marks), and then click Find Now.
  3. In the list of found files, right-click the following file

          <MSN Member ID>.wab

    and then click Delete.

  4. Close the "Find: Files named *.wab" dialog box.
  5. Double-click the Outlook Express icon on the desktop. The MSN, The Microsoft Network, Sign-In screen appears and a new Windows address book file is created.

MORE INFORMATION

For additional information about address books in Outlook Express, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q175017
   TITLE     : How to Import and Export Address Books in Outlook Express

Additional query words: 2.50 4.00

Keywords : msnmail
Version : WINDOWS:2.5,4.0
Platform : WINDOWS


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Last reviewed: October 24, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.