Article ID: 175400
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Internet Explorer 1.0
- Microsoft Internet Explorer 2.0
- Microsoft Internet Explorer 3.0
- Microsoft Internet Explorer 3.01
- Microsoft Internet Explorer 3.02
- Microsoft Internet Explorer 4.0 128-Bit Edition
- Microsoft Internet Explorer 4.01 128-Bit Edition
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 5.01
- Microsoft Internet Explorer 5.5
- Microsoft Internet Explorer 3.2
- Microsoft Internet Explorer 4.0 128-Bit Edition
- Microsoft IntelliType 1.1
This article was previously published under Q175400
SYMPTOMS
When you click Start, and then attempt to click a command on the Start menu, the mouse pointer may move to the upper-left corner of the screen.
CAUSE
This behavior can occur if the SnapTo feature of the IntelliType software is enabled.
RESOLUTION
To resolve this problem, disable the SnapTo feature, and then download and install the updated pointer files from the Microsoft Download Center. To do this:
- Press CTRL+ESC to open the Start menu.
- Use the UP ARROW key to select Settings, press the RIGHT ARROW key to select Control Panel, and then press ENTER.
- Use the ARROW keys to select the Keyboard icon, and then press ENTER.
- Press SHIFT+TAB, press RIGHT ARROW, and then press RIGHT ARROW to select the Pointer Activity tab.
- Press TAB three times, and then press SPACE BAR to clear the Snap pointer to default button in dialog boxes check box.
- Press TAB twice, and then press ENTER.
- Close Control Panel.
- Download and install the 11p32upd.exe file from the Microsoft Download Center.
NOTE: After you install the 11p32upd.exe file, you can use the Mouse tool in Control Panel to enable the SnapTo feature.
The following file is available for download from the Microsoft Download Center:
![[GRAPHIC: ]](/wiki/index.php?title=File:Download.gif){kind=small}
Release Date: Oct-15-1999
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
STATUS
Microsoft has confirmed that this is a problem in Microsoft IntelliType software version 1.1.
MORE INFORMATION
For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:
99076 Mouse Snap-To Feature Snaps to Wrong Location
If you are using Microsoft Windows 98, please see the following Microsoft Knowledge Base article for additional information:
189628 IntelliType Err Msg: This Program May Not Run Correctly...
Additional query words: 1.10 4.00 cursor jumps intelli point menu
Keywords: kbdownload kbbug kbfix kbgraphxlinkcritical kbhardware kbenv kbfile kbui kbfaq KB175400
