Microsoft KB Archive/175122

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XWEB: Error Msg: Failed to Get Inbox in Outlook Web Access

PSS ID Number: 175122

Article Last Modified on 10/21/2003

The information in this article applies to:

  • Microsoft Outlook Web Access 5.5
  • Microsoft Exchange Server 5.5

This article was previously published under Q175122


When you log on to Outlook Web Access (OWA), a Failed to Get Inbox error message may appear, even though the mailbox information you entered was correct.


The error may occur if you bypass the authenticated domain logon by pressing the Escape key. Additionally, the error may occur if you have logged on to Outlook Web Access, logged off, and then logged on as a different user. This is because the browser caches the original logon credentials.


Restart the client browser or clear the browser cache.

Additional query words: exfaqclnt

Keywords: kbpending kbusage KB175122
Technology: kbExchange550 kbExchangeSearch kbOutlookSearch kbOWA550 kbZNotKeyword2