Microsoft KB Archive/174717

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Article ID: 174717

Article Last Modified on 1/20/2007


  • Microsoft Outlook 97 Standard Edition

This article was previously published under Q174717


In Microsoft Outlook 97, when you double-click a Microsoft Excel 97 freedoc (an Office document posted directly to a folder rather than an attachment to a message) you may get one of the following error messages:

Outlook could not track the program used to open this document. Any changes you make to the document will not be saved to the original document.


Can't open this item. A dialog box may be open in another program preventing Outlook from performing this operation. Switch to that program and close any open dialog boxes.


This behavior occurs when Excel is not opened before double-clicking the freedoc, or the following Add-Ins are loaded in Excel:

  1. AutoSave
  2. ODBC Add-In


Unload the two Excel Add-Ins, or open Excel before double-clicking the Excel freedoc.


Unloading the Excel Add-ins

  1. On the Excel Tools menu click, Add-Ins.
  2. Click to deselect AutoSave and ODBC Add-In, then click OK.
  3. Quit Excel.

If you prefer to leave the Excel Add-Ins turned on, you can start and minimize Excel before double-clicking the Excel freedoc.

Result: When you double-click the Excel freedoc, you will not receive the error message.

Keywords: kbinterop kbprb KB174717