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Microsoft KB Archive/174696

From BetaArchive Wiki

Article ID: 174696

Article Last Modified on 12/29/2006


  • Microsoft Exchange Server 4.0 Standard Edition
  • Microsoft Exchange Server 5.0 Standard Edition
  • Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q174696


This article explains how to send files to Microsoft Product Support Services if a Microsoft Support Professional requests that you do so.


To send files to Microsoft Product Support Services

Note This method of sending files to Product Support Services is standard across products. However, the directory location for files is different for each product.

  1. At a command prompt, FTP to
  2. Log on as ANONYMOUS, and use your e-mail address as the password. For example, if your e-mail address is, use that as your password.
  3. You are now logged on to the Microsoft FTP server.
  4. To change the directory, type the following command:

    cd /incoming/mail

    Note Depending on which group you are working with, the above "mail" directory can be replaced by any of the following:


    For example, if files need to be sent to support professionals for a Windows NT issue, the directory would be as follows:


    Note This list is subject to change.
  5. You are now in the correct directory to upload the file.
  6. The command to upload a file may vary based on the utility that you use. Typically the command is similar to the following:

    put file name

    Before you perform the command, make sure that you are in binary mode. For more information on how to set the FTP transfer mode to binary, see the following example of a customer FTP session:

       Connected to
       220 tkmsftftpf01 Microsoft FTP Service (Version 5.0).
       User ( anonymous
       331 Anonymous access allowed, send identity (e-mail name) as password.
       230-This is FTPPSS.MICROSOFT.COM.
       230 Anonymous user logged in.
       ftp> cd /incoming/mail 
       250 CWD command successful.
       ftp> binary
       200 Type set to I. 
       ftp> put 
       200 PORT command successful. 
       150 Opening ASCII mode data connection for 
       226 Transfer complete. 
       3800 bytes sent in 1.01 seconds (3.80 Kbytes/sec) 
       ftp> bye 
       221  Thank-you for using Microsoft products!

Note Unless a Microsoft Support Professional advises you to follow a different procedure, place the files in a zipped format, and use the case number as the file name (for example,

Additional query words: FTP File howto upload XGEN

Keywords: kbhowto KB174696