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Microsoft KB Archive/174461

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Knowledge Base


SMS: Remote Control Permissions Window Is Not Displayed

Article ID: 174461

Article Last Modified on 6/14/2005



APPLIES TO

  • Microsoft Systems Management Server 1.2 Standard Edition



This article was previously published under Q174461

SYMPTOMS

When attempting to use Remote Control on a Windows NT client with Permission Required set to Yes, the "Will you allow <username> to remote control your machine?" dialog window does not appear when the client's computer is at the Begin Logon screen, which displays the message "Press Ctrl + Alt + Delete to log on".

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K


MORE INFORMATION

The permission window is displayed as soon as someone logs on to the client computer. Also note that if the server times out because the client never logs on when it is trying to start a Remote Control session, the permission dialog box will appear the next time that a user logs on to the computer, even if the server is no longer trying to establish a connection.


Additional query words: prodsms rc

Keywords: kbbug kbnetwork kbpending kbremoteprog kbtshoot KB174461