Microsoft KB Archive/174447

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XL97: Cannot Change Gridlines on Surface Chart

Article ID: 174447

Article Last Modified on 4/21/2001


  • Microsoft Excel 97 Standard Edition

This article was previously published under Q174447


If you change the style, color, or weight of the gridlines on a chart, the changes do not appear in the chart, or you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you receive an error message similar to the following:

Excel caused an invalid page fault in module Excel.exe at 0137:303767e6.


These problems occur when you attempt to change the style, color, or weight of gridlines on a surface chart. If you try to modify the style, color, or weight of the value axis gridlines (click "Value Axis Major Gridlines" on the Chart toolbar), changes do not appear in the chart.

If you try to change any of the following gridlines

Category Axis Major Gridlines
Series Axis Major Gridlines
Category Axis Minor Gridlines
Series Axis Minor Gridlines
Value Axis Minor Gridlines

Microsoft Excel unexpectedly quits, and you receive the error message described in the "Symptoms" section in this article.


Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem no longer occurs in Microsoft Excel 2000.


For more information about surface charts, click the Index tab in Microsoft Excel Help, type the following text:


and then double-click the selected text to go to "Examples of chart types (surface)" topic.

Additional query words: XL97

Keywords: kberrmsg kbbug kbchart KB174447