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Microsoft KB Archive/174274

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Knowledge Base


You receive an error message when you move the mouse pointer out of the program window and onto the desktop in Office 97 for Windows

Article ID: 174274

Article Last Modified on 9/30/2004



APPLIES TO

  • Microsoft IntelliPoint 2.0
  • Microsoft Office 97 Standard Edition



This article was previously published under Q174274

SYMPTOMS

If you have an open menu in a Microsoft Office 97 program, and you move the mouse pointer out of the program window and onto the desktop, you may receive the following error message:

EXPLORER caused an invalid page fault in module COMCTL32.DLL

This error message occurs only when the program is running in a window (is not maximized).

CAUSE

This error message can occur if you have Microsoft IntelliPoint version 2.0 installed, and if you have enabled the Focus option or the SmartSpeed option (or both options) on the StepSavers tab in the Mouse tool in Control Panel.

RESOLUTION

To work around this problem, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Mouse.
  3. Click to clear the Focus check box and the SmartSpeed check box.
  4. Close Control Panel.
  5. Restart your computer.


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Additional query words: ipf Word Excel Outlook Access Powerpoint

Keywords: kberrmsg kbenv kbfaq KB174274