Microsoft KB Archive/174069

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WD97: Hyperlink to Remote FTP Site Results in Invalid Links

Article ID: 174069

Article Last Modified on 8/20/2007


  • Microsoft Word 97 Standard Edition

This article was previously published under Q174069


When you click a hyperlink to a remote FTP site (for example, in a Microsoft Word 97 HTML document and then log on to the FTP server, the FTP page is loaded with a directory listing, but all the hyperlinks on the FTP page are invalid. If you click one of these hyperlinks, Microsoft Word will display the following error message:

Unable to open <directory or file name>. Cannot locate the Internet server or proxy server.


The hyperlinks on the FTP page assume that the base hyperlink is the local cache directory.

Internet browsers use the base hyperlink to locate links to other files. A base hyperlink allows you to insert relative links [or partial Uniform Resource Locators (URLs)] in your document. For example, if the base hyperlink is

you can insert


in your HTML document instead of the full path:



Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


For additional information about hyperlinks, please see the following article in the Microsoft Knowledge Base:

159940 WD97: General Information About Hyperlinks

Keywords: kbbug KB174069