Microsoft KB Archive/173873

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Money 5.0: Home Banking Setup Unsuccessful with NT 4.0 in Canada

PSS ID Number: Q173873 Article last modified on 09-18-1997




The information in this article applies to:

  • Microsoft Money, version 5.0 for Windows 95
  • == Microsoft Windows NT 4.0 ==


When setting up Home Banking, Money makes a call to determine the services available for your financial institution. If you installed Money with Windows NT 4.0 and are calling from Canada, the call may not go through. You may here a recorded message indicang that the call cannot be completed as dialed.


During set up, Money determines which access phone number to install, based on the Country setting in the Regional Settings of the Control Panel. This function does not work properly under Windows NT. Instead, Money installs the access number for the United States.


Manually change the phone number to 1-800-362-9676. Follow the steps in the More Information section below.


Microsoft has confirmed this to be a problem in Microsoft Money version 5.0 for Windows NT 4.0. This problem was corrected in the Microsoft Money 98 Canadian release.


If your Internet Service Provider is compatible with Windows 95, you can also obtain information about the service available for your financial institution through the Internet. For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q157435 TITLE : How to Obtain Bank Contact Information From the Internet


The correct access number for Canada is 1-800-362-9676. If you install Money under Windows NT, Money uses 1-800-793-6675 as the access number; this number does not work in Canada.

Manually Change the Access Number

To change the access number, follow these steps:

  1. Start the Online Services Setup Wizard.

  2. Proceed through the wizard. After entering your Bank Identification Number, click Next.

  3. Click Change Modem.

  4. In Telephone Number type:


  5. Click OK.

  6. Click Connect and proceed through the wizard.

If you installed Money in Windows 95 and experience similar symptoms when calling from Canada, please refer to the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q173873 TITLE : Money 5.0: Home Banking Setup Does Not Connect In Canada

Additional query words: w_money 97 CIBC Cnanda Trust Ham

Keywords : kbonline Version : WINDOWS:5.0 Platform : WINDOWS Issue type : kbbug ============================================================================= Copyright Microsoft Corporation 1997.