Microsoft KB Archive/173867

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Article ID: 173867

Article Last Modified on 1/20/2007


  • Microsoft Outlook 97 Standard Edition

This article was previously published under Q173867

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose


When you start Microsoft Outlook 97, you may receive one of the following error messages:

Outlook caused an Invalid Page Fault in Module OLE32.DLL

The instruction at <xxxxxxxxxx> referenced memory at <xxxx:xxxx>. The memory could not be written.

An Application Error has occurred in Outlook.exe.

Stack Overflow.

Could not start processing services.

Invalid Stack Fault in OLE32.DLL

NOTE: The last error message can occur when opening Outlook or when opening any office application that has journaling enabled.


This problem may occur if one of the following conditions is true:

  • The Office item log file Offitems.log is damaged.


  • The Outlook item log file OUTITEMS.LOG is damaged.


To troubleshoot this error, attempt to isolate the problem to corruption in a specific log file. The Outlook journal log files are stored in c:\windows or c:\winnt; if you have installed Windows to another location search for them in that location.

To check for corruption in the log file, follow these steps:

  1. Rename the Offitems.log file, (to Offitems.old for example).
  2. Restart Outlook and wait at least 30 seconds for the error to appear.
  3. If the error does not appear, the problem has been isolated.
  4. If the error reappears, then rename the Outitems.log file.
  5. Restart Outlook and wait at least 30 seconds for the error to appear.


The log files store Journal information on the create, open, close and save events for any file in Office 97 (Offitems.log) or any Outlook item such as mail, appointments, or tasks (Outitems.log). If renaming the log files allows Outlook to start successfully, Outlook regenerates the log files. However, any journal information contained in the original log file will be lost.

For more information on the Journal feature of Outlook, please see the following articles in the Microsoft Knowledge Base:

172002 Setting Outlook Journal Registry Entries

167975 Office Programs Stop Responding While Outlook is Busy

Keywords: kbprb KB173867