Microsoft KB Archive/173858

Microsoft Knowledge Base

Err Msg: To Complete the Install You Need to Re-boot...

Last reviewed: October 6, 1997
Article ID: Q173858

The information in this article applies to:

• The Microsoft Network versions 1.2, 1.3, 2.0, 2.5

SYMPTOMS

When you start MSN, The Microsoft Network, you may receive the following error message:

   To complete the install you need to re-boot your computer.

CAUSE

This behavior can occur if there is a program running that does not allow the MSN installation to finish.

RESOLUTION

To resolve this behavior, use the following steps:

1. Click Start, click Shut Down, click Restart The Computer, and then click Yes. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode Command Prompt Only from the Startup menu.

   NOTE: If the Windows 95 graphical user interface (GUI) loads, edit the Autoexec.bat file and remove or disable the "win" line.

   Start Windows 95 with a minimal set of Windows drivers by typing the following line:

         win /d:m

   NOTE: If networking components are required to start Windows 95, type the following line instead of the line above:

         win /d:n

2. Rename the Mcm.dll and Confapi.dll files. To rename these files, follow these steps:

a. Click Start, point to Find, and then click Files Or Folders.

b. In the Named box, type "mcm.dll" (without quotation marks), and then

   click Find Now.

c. In the list of found files, right-click the Mcm.dll file, and then

   click Rename.

d. Type "mcm.old" (without quotation marks), and then press ENTER.

e. Repeat steps A-D to rename the Confapi.dll file to Confapi.old.

f. Close the Find dialog box.

1. Reinstall MSN, and then test to determine if the behavior is resolved. If the behavior is resolved, skip the remaining steps. If the behavior is not resolved, continue to the next step.
2. Copy the correct MSN files to the appropriate folders. To do so, follow these steps:

a. Click Start, point to Programs, and then click Windows Explorer.

b. Click the C:\Program Files\The Microsoft Network\Temp\Mosbin folder,

   and then click Select All on the Edit menu.

c. On the Edit menu, click Copy.

d. Click the C:\Program Files\The Microsoft Network folder, and then click

   Paste on the Edit menu. If you are prompted to overwrite any existing
   files, click Yes.

e. Repeat steps B-D to copy the files in the C:\Program Files\The

   Microsoft Network\Temp\Winhelp folder to the C:\Windows\Help folder.

f. Repeat steps B-D to copy the files in the C:\Program Files\The

   Microsoft Network\Temp\Winsys folder to the C:\Windows\System folder.

g. Close Windows Explorer.

Additional query words: 1.20 1.30 2.00 2.50 Keywords : msnsetup kbsetup Version : WINDOWS:1.2,1.3,2.0,2.5 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: October 6, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.