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Microsoft KB Archive/173787

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Knowledge Base

MDG: Random Error "Sign on ID or Password Incorrect"

Article ID: 173787

Article Last Modified on 10/30/2006


  • Microsoft Mail Remote 3.2

This article was previously published under Q173787


Mail Remote for Windows users receive the following error when attempting to connect to their postoffice for transmitting mail:

Postoffice has not accepted mail item.
Sign-on ID or password is incorrect.

However, the postoffice password has not been changed and a new init-disk has no affect.


The External instance(s) in the INI file for the modem(s) do not include a path statement to the postoffice. Therefore, the MTA service a remote user connects with does not recognize the sign-on ID or password as an existing postoffice. When the error message occurs randomly and there are multiple instances servicing Mail Remote users and the modems are in a phone number "Hunt group," the instances must be the identical.


To resolve this problem, include the path information to the postoffice in the INI file instance section.

Keywords: kbprb KB173787