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Microsoft KB Archive/173605

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Knowledge Base


Multimedia Err Msg: Unable to Read Drive CD-ROM

Article ID: 173605

Article Last Modified on 1/20/2007



APPLIES TO

  • Microsoft Bookshelf 96-97 Standard Edition
  • Microsoft Bookshelf 98 Standard Edition
  • Microsoft Bookshelf 99 Standard Edition
  • Microsoft Bookshelf 2000 Standard Edition
  • Microsoft Encarta Encyclopedia 97 Deluxe Edition
  • Microsoft Encarta Encyclopedia 97 Standard Edition
  • Microsoft Encarta Encyclopedia 98 Standard Edition
  • Microsoft Encarta Encyclopedia 99 Standard Edition
  • Microsoft Encarta Encyclopedia 2000 Standard Edition
  • Microsoft Encarta Encyclopedia 2001 Deluxe Edition
  • Microsoft Encarta Encyclopedia 2001 Standard Edition
  • Microsoft Encarta Reference Suite 99
  • Microsoft Encarta Reference Suite 2000
  • Microsoft Encarta Reference Suite 2001
  • Microsoft Encarta Virtual Globe 98
  • Microsoft Encarta Virtual Globe 99
  • Microsoft Encarta Interactive World Atlas 2000
  • Microsoft Encarta Interactive World Atlas 2001
  • Microsoft Encarta World English Dictionary 2001
  • Microsoft Encarta World English Dictionary 2001
  • Microsoft Expedia Streets 98
  • Microsoft Expedia Streets 98 Deluxe Edition
  • Microsoft Expedia Trip Planner 98
  • Microsoft Golf 2.0
  • Microsoft Golf 3.0
  • Microsoft Hellbender
  • Microsoft Monster Truck Madness
  • Microsoft NBA Full Court Press
  • Microsoft Soccer
  • Microsoft Flight Simulator 95
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia 99 Deluxe Edition
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition



This article was previously published under Q173605

SYMPTOMS

When you insert a compact disc into your CD-ROM drive, or attempt to run a CD-ROM based program, you may receive one of the following error messages:

  • CDR-101








where CD-ROM is the letter of the CD-ROM drive.

CAUSE

This behavior can occur if either of the following conditions are true:

  • The CD-ROM for the program is damaged or needs cleaning.


  • The CD-ROM drive is not properly configured.


RESOLUTION

For additional information about troubleshooting CD ROM issues, click the article number below to view the article in the Microsoft Knowledge Base:

218617 How to Troubleshoot CD-ROM Read Errors



Additional query words: multi multi-media media mm msgame imuwr

Keywords: kberrmsg kbinfo kbenv kbfaq KB173605