Microsoft KB Archive/173595

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XCLN: Netscape Client Returns Confusing Error Message

Article ID: 173595

Article Last Modified on 10/28/2006



APPLIES TO

  • Microsoft Outlook Web Access 5.5
  • Microsoft Exchange Server 5.5 Standard Edition



This article was previously published under Q173595


SYMPTOMS

If you access a Microsoft Exchange Server with Netscape Communicator using Microsoft Outlook Web Access (OWA), you may find a confusing message delivered when you activate the Manage Mail Account option. The message returned will say:

Netscape is unable to manage your mail account. Please contact your mail account administrator or try again later.

If you are an Exchange Administrator, users may call you thinking that action needs to be taken on their part, when in fact, none is required.

CAUSE

The message is referring to functionality specific to Netscape and no other messaging system.

RESOLUTION

The Manage Mail Account option does not apply to Non-Netscape mail systems.

Keywords: kbprb KB173595