Microsoft KB Archive/173514

Microsoft Knowledge Base

Blank Gray Screen Appears When Starting MSN Program Viewer

Last reviewed: November 7, 1997
Article ID: Q173514

The information in this article applies to:

• The Microsoft Network version 2.5 (OEM Release)
• Microsoft Internet Explorer version 3.02 for Windows 95

SYMPTOMS

When you connect to MSN, The Microsoft Network, you may see a blank gray screen when you start MSN Program Viewer or Internet Explorer.

CAUSE

Some components of Internet Explorer may be damaged or missing.

RESOLUTION

Remove Internet Explorer, and then reinstall MSN. To do so, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. On the Install/Uninstall tab, click Internet Explorer 3.02, and then click Add/Remove.
4. When you are prompted to restart the computer, click Yes.
5. Reinstall MSN. To do so, insert the MSN 2.5 CD-ROM into the CD-ROM drive. If the MSN Setup program does not start automatically, use the following steps:

a. Click Start, point to Find, and then click Files Or Folders.

b. In the Named box, type "msnstart.exe" (without quotation marks).

c. In the Look In box, click the CD-ROM drive.

d. Click Find Now.

e. Double-click the Msnstart.exe file in the list of found files.

1. Follow the instructions on the screen. When you are prompted to restart the computer, click Yes.

Additional query words: 2.50 msnet msnetwork microsoft-net m.s.n. Keywords : msnenv kbenv kbtool Version : WINDOWS:2.5,3.02 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: November 7, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.