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Microsoft KB Archive/173460

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Knowledge Base

Article ID: 173460

Article Last Modified on 1/20/2007


  • Microsoft Word 97 Standard Edition

This article was previously published under Q173460


When you open and close either the Microsoft Office Assistant options or the Choose Assistant dialog boxes while saving an object, the Office Assistant disappears and Microsoft Word stops responding.

This problem may occur when you edit and then close any of the following objects:

  • Bitmap Image
  • Media Clip
  • Microsoft Equation
  • Microsoft Graph 97 Chart
  • Microsoft Excel Worksheet
  • Microsoft Excel Chart
  • PowerPoint Presentation
  • Microsoft Map
  • Paintbrush Picture
  • Video Clip
  • WordPad Document

NOTE: To insert these objects, use the Object command on the Insert menu.


To work around this problem, press ESC to continue working on the document.

If you want to change the options of the Office Assistant, first save the document and then proceed with the changes to the Office Assistant.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem has been corrected in Word 2000.


For additional information about how to change the Office Assistant, please see the following article in the Microsoft Knowledge Base:

162763 How to Modify or Remove Microsoft Office Assistant Help

Additional query words: 8.0 8.00

Keywords: kbbug kbpending KB173460