Registrations are now open. Join us today!
There is still a lot of work to do on the wiki yet! More information about editing can be found here.
Already have an account?

Microsoft KB Archive/173311

From BetaArchive Wiki

Article ID: 173311

Article Last Modified on 8/6/2002


  • Microsoft Excel 97 Standard Edition

This article was previously published under Q173311


In Microsoft Excel, if you try to open Scenario Manager, you may receive one of the following error messages.

Microsoft Windows 95 or Microsoft Windows 98

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you receive an error message similar to the following:

Excel caused an invalid page fault in module Excel.exe at 0137:3021b740.

Microsoft Windows NT 4.0

Excel may unexpectedly quit without displaying an error message.

Microsoft Windows 2000

EXCEL.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being generated.

If you view the Application Log in the Event Viewer, you see a message similar to the following:

The application, excel.exe, generated an application error. The error occurred on Date @ Time. The exception generated was c0000005 at address 3021BFF7 [<nosymbols>]

where Date and Time are the date and time when the error occurred.


This problem may occur when all of the following conditions are true:

  • You create a scenario and select the Hide check box. -and-

  • You protect the worksheet, and select the Scenarios check box in the Protect Sheet dialog box. -and-

  • You only have one scenario in the worksheet.


To prevent this problem, create more than one scenario in your worksheet. Selecting the Hide option will not cause Excel to stop responding if you create two or more scenarios.


Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem no longer occurs in Microsoft Excel 2000.


When you select the Scenarios check box in the Protect Sheet dialog box, you cannot do the following:

  • View scenarios that are hidden.
  • Make changes to or delete scenarios that are protected.

However, you can edit the values in the changing cells if the cells are not protected. You can also add new scenarios.


For more information about scenarios, click the Index tab in Microsoft Excel Help, type the following text:

Scenarios, creating

and then double-click the selected text to go to the "Create a scenario" topic.

Additional query words: XL97 manager

Keywords: kberrmsg kbbug kbfix KB173311