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Microsoft KB Archive/173236

From BetaArchive Wiki

STOP Message Appears With Norton AntiVirus 4.0 for Windows NT

Article ID: Q173236

The information in this article applies to:

  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server version 4.0

SYMPTOMS

After you apply Symantec Norton AntiVirus 4.0 beta for Windows NT, the following STOP error may appear:

   Stop 0x0000001E ( 0xC0000005, 0xFDE38AF9, 0x00000001, 0x7E8B0EB4 )
   KMODE_EXCEPTION_NOT_HANDLED
   Address has Base at - will reference SYMEVENT.SYS

RESOLUTION

If possible, start the computer into Windows NT, and then uninstall Norton AntiVirus 4.0. Stopping the Norton AntiVirus services may not be sufficient to prevent the problem from recurring, however.

If you are unable to restart the computer in Windows NT and the file system is FAT, start the computer with MS-DOS and rename or delete the following files located in the %SystemRoot%\System32\Drivers folder:

Symevent.sys Navex.sys Navap.sys

If the file system is NTFS, install a parallel copy of Windows NT into a different folder to gain access to the files listed above. After this is done, rename or delete the three files.

The products discussed here are manufactured by Symantec, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding the products' performance or reliability

Additional query words: NAV 0x1E Anti Virus Anti-Virus

Keywords          : kb3rdparty kbsetup ntsetup NTSrvWkst 
Version           : WinNT:4.0
Platform          : winnt
Issue type        : kbprb

Last Reviewed: January 16, 1999
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