Article ID: 172994
Article Last Modified on 1/20/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q172994
SYMPTOMS
Microsoft Outlook 97 can print multiple e-mail attachment files with the original message. However, when you attempt to print multiple Microsoft Excel attachments, some of the attachments may not be printed.
The original e-mail message is printed followed by the first Excel attachment, and only some of the additional attachments if there are more than two.
This problem does not occur with Microsoft Word attachments.
CAUSE
This problem occurs when you are not using Microsoft Word (WordMail) as the e-mail editor in Outlook, and you select the "Print attached files with item(s)" check box in the Print dialog box.
If you are using WordMail, this check box does not appear in the Print dialog box. You must always print each attachment individually.
MORE INFORMATION
Microsoft has confirmed this to be a problem in Microsoft Outlook 97. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
WORKAROUND
To work around this problem, print each attachment individually. To do this, follow these steps:
- Right-click the attachment.
- On the shortcut menu, click Print.
NOTE: If you select multiple attachments by pressing SHIFT, only the first attachment is printed. Other selected attachments are not printed. This behavior is the same regardless of the type of attachment.
Keywords: KB172994
