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Microsoft KB Archive/172993

From BetaArchive Wiki

Article ID: 172993

Article Last Modified on 8/17/2005



APPLIES TO

  • Microsoft Team Manager 1.0 Standard Edition



This article was previously published under Q172993

SYMPTOMS

When opening Microsoft Team Manager for Team Members settings from the Microsoft Outlook Inbox, you may receive either of the following two error messages.

Symptom 1

There was a problem updating your individual task lists...

Symptom 2

In Windows 95:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

If you click Details, you receive the following message:

TEAMMEMB caused an invalid page fault in module TEAMMEMB.EXE at <address>.

In Windows NT:

An application error has occurred and an application error log is being generated.

TEAMMEMB.EXE
Exception: access violation (0xc0000005), Address: <address>.

CAUSE

This problem can be caused by an object inserted in the Outlook Task List or by a corrupted Outlook Task folder.

You may need to delete and re-create the Tasks folder in Outlook to allow Team Manager to add tasks to the Task folder. Because Outlook doesn't allow you to delete the Tasks folder directly, you must do it indirectly through Microsoft Exchange.

WORKAROUND

Delete and Re-create the Outlook Tasks Folder

To delete and re-create the Outlook Tasks folder, follow these steps:

  1. In Outlook, click Exit And Log Off on the File menu.
  2. Click the Start button, and then click Run.
  3. In the Open box, type the following and click OK


<path name>/Exchng32.exe

where <path name> is the path to the folder where Outlook is installed.

NOTE: If you do not know the path to the folder where Outlook is installed, click Browse in the Run dialog box to broswe for the location of Exchng32.exe.

  1. Click the Tasks folder and press DELETE.
  2. On the File menu, click Exit And Log Off.
  3. Click the Start button, and then click Run.
  4. In the Open box, type


Outlook.exe /resetfolders

Resend All Tasks

Your team manager then needs to re-send all tasks to team members from Team Manager. To do this, follow these steps:

  1. On the Tools menu, click Send Updates.
  2. Click Resend All Tasks on the Send list.
  3. Click to select the name of the person that had to delete the Tasks folder, and click Send Now.


STATUS

Microsoft has confirmed this to be a problem in Microsoft Team Manager 97. This problem was corrected in Microsoft Team Manager 97 Service Release 1 (SR-1).


Additional query words: crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords: kberrmsg kbbug kbfix KB172993